Return & Refund Policy

Last updated: April 25, 2025

1. Return Eligibility

You may return a product within 30 days of receiving it, provided the item is unopened, unused, and in its original packaging. Please ensure it is in the same condition you received it. See our Terms of Service for more information.

2. Items Not Eligible for Return

We are unable to accept returns for:

• Opened or used supplement bottles
• Digital or downloadable content
• Gift cards
• Perishable items or marked final sale
• Opened health products (due to hygiene standards)

3. How to Request a Return

To start a return, please contact us at [email protected] with your order number, reason for return, and any relevant photos. Our team will respond with instructions.

4. Refund Process

Once we receive and inspect your return, you’ll receive a confirmation of your refund status. Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable
• Return postage is the customer's responsibility, unless the item is faulty or incorrect

5. Damaged or Faulty Items

If you received a damaged or defective item, please notify us within 7 days of receiving your delivery. We will offer a replacement or a full refund at no extra cost. For delivery timelines, see our Shipping Policy.

6. Product Exchanges

We only exchange items that are defective or damaged. If you need to exchange a product for the same item, email us with your order details.

7. Missing or Delayed Refunds

If your refund hasn’t appeared, check your bank statement and contact your card provider. If it still hasn’t arrived, get in touch and we’ll assist you.

8. Contact Information

Need help with a return or refund?

Email: [email protected]

Address: Level 2, 123 Collins Street, Melbourne, VIC 3000, Australia